Digital Transformational Change

MB018 is a digital and technology delivery-focused programme leader with 25+ years’ experience delivering change across large health and not-for-profit organisations.  Successfully designed and delivered organisational transformation programmes working with C-Suite & Board members and cross-functional delivery teams

• Digital, data and IT strategy development
• Providing leadership and direction for digital and technology
• Programme/project delivery with a proven track record of complex digital programme, project and service delivery using both agile and waterfall approaches
• Business case development and procurement:
• Communication and relationship management skills:
• Proven ability to influence at Board level,
• Inspire senior & non-technical staff and build effective relationships with delivery partners.
• Leadership of multi-disciplinary teams
• Customer experience development:
• Developing cohesive channel strategies by integrating digital touchpoints such as apps, websites, webchat, call centre customer touchpoints and marketing channels.
• Digital marketplace knowledge of digital platforms & technologies including disruptive/innovative solutions.

Exceptional programme and project management skills combining operational delivery with strategic planning, organisational design, governance, and engagement skills.  Developed and designed programmes of work to deliver new target operating models which redefine an organisation’s processes, technology, people and user experiences